Email Support
Send us your questions, order details or business inquiry. Our team will reply as soon as possible.
info@usedphone.ltd
Help & Support
We’re here to help
Find answers to common questions or contact our support team. Your satisfaction is our priority.
Popular Topics
Quickly find answers to the most common questions.
Orders & Shipping
Track your order and check shipping times, delivery and order status.
View DetailsProducts & Quality
Learn about condition grades, testing standards, battery and warranty.
View DetailsPayments & Security
Learn about payment methods, billing and secure checkout protection.
View DetailsReturns & Refunds
Check our return policy, refund process and warranty support.
View DetailsAccount & Orders
Manage your account, addresses, order history and customer details.
View DetailsOther Questions
Find more useful information or contact our customer support team.
Contact UsContact Us
Choose the most convenient way to contact our sales and support team.
WhatsApp Support
Chat directly with our team for product availability, order support and wholesale inquiries.
+852 6011 4060Frequently Asked Questions
Find quick answers to the most common questions about our phones, payments, shipping and warranty.
How long does shipping take?
Delivery time depends on the destination, shipping method and customs processing. The estimated delivery time is shown during checkout, and tracking information is provided after shipment.
How are the phones graded?
Our A, B, C and D grades describe the cosmetic condition of each device. Every phone is tested for essential functions before sale, while the grade helps you understand the visible signs of use.
View our condition guide →Do you offer returns or warranty support?
We provide 30-day warranty support. Return eligibility depends on the product condition and our return policy. Please contact our support team before returning any device.
View returns and warranty →What payment methods do you accept?
Available payment options may include major credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, Alipay and other local payment methods. Availability varies by country, currency and device.
Are the phones tested, unlocked and factory reset?
Every phone is tested for key functions before sale. Network status is clearly stated on the product page, and all personal data is removed before each device is factory reset and shipped.